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Orders & Delivery Track a delivery, understand delivery times, and manage an order. Payments & M-Pesa Pay with M-Pesa, fix a failed payment, and find your receipts. Selling on TheHub Set up your shop, list products, and get paid out as a merchant. Becoming a Courier Sign up to deliver, meet the requirements, and get paid. Account & Security Create and verify your account, reset your password, stay secure. Refunds & Disputes Request a refund, dispute an order, and report a problem.
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The questions we hear most
- How live order tracking works Follow your order from the shop to your door on a live map, with courier location and status updates.
- Paying with M-Pesa (STK push) How the M-Pesa STK push works at checkout and how to complete payment with your PIN.
- How to request a refund Request a refund on an eligible order and track it through to your M-Pesa.
- Resetting your password Reset a forgotten password by email, and choose a strong new one you will remember.
- How to become a courier Sign up to deliver on TheHub, get verified, and start accepting delivery requests.
- How merchant payouts work When and how your sales are paid out to M-Pesa or bank, and what is deducted before payout.
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